THIS SERVICE AGREEMENT (the "Agreement") is entered into by and between AutoDealerAudio.com LLC ("Company," "Producer," or "We"), and the client ("Client," "Store," or "Dealership") executing an order form, online checkout, or electronic signature incorporating these terms.
Company agrees to provide high-speed, professional audio production and/or interactive voice response (IVR) phone tree services based on the specific package or a la carte service selected by the Client below:
Package 1: Starter / Digital Audio ($1,000 / month)
Package 2: Full Suite & Phone Tree ($2,250 / month)
Package 3: Auto Group / Enterprise ($4,500 / month)
Package 4: Standalone Radio Spot with Custom Jingle ($695 one-time fee)
Package 5: Standalone Full Phone-Tree Creative ($995 one-time fee)
Production Timelines: Turnaround time guarantees (12–24h, 24h, or 48h depending on package tier) begin only after Client has provided all required information (inventory specs, promotional terms, legals, and audio preferences) via Company's designated intake form and explicitly approved the final script draft.
Unused Deliverables: Monthly deliverables do not roll over from month to month. Any unused audio spots or phone tree refreshes within a billing cycle expire at the end of that 30-day period.
Recurring Retainers: Packages 1, 2, and 3 are billed automatically on a recurring monthly subscription basis via credit card or ACH through Company's payment processor (Stripe). Payment is due prior to the start of each service cycle.
A La Carte Orders: Packages 4 and 5 require 100% upfront payment prior to script generation and production release.
Late Payments: Payments delayed past five (5) calendar days will incur a 5% late fee, and Company reserves the right to suspend active production or access to subscription services until accounts are brought current.
Upon full and final payment of applicable fees, Company grants and transfers to Client full ownership rights to all final delivered broadcast radio spots, digital ad audio, custom jingles, and A La Carte Phone-Tree audio assets produced under this Agreement.
Company Ownership: All Phone-Tree, IVR, On-Hold messaging, and department greeting audio generated under recurring subscription packages (Package 2 and Package 3) remain the sole and exclusive Intellectual Property of AutoDealerAudio.com LLC.
Limited Subscription License: Subscription clients are granted a non-exclusive, non-transferable revocable license to play and use said IVR assets on their phone systems strictly while maintaining an active, paid subscription in good standing.
Clients on recurring subscription packages (Packages 1, 2, and 3) may cancel their retainer by providing a formal 30-day written notice of cancellation to AutoDealerAudio.com LLC via email. The client will be billed for any scheduled recurring payment falling within that 30-day notice window, and services will continue through the end of the final paid period.
Upon the final calendar day of subscription services, Client's license to use any Company-owned Subscription Phone-Tree/IVR audio immediately expires.
Mandatory Removal: Client must completely remove and erase all Company-produced Subscription Phone-Tree, On-Hold, and IVR audio files from their telephone systems, PBX, and telecommunication hardware within fifteen (15) Calendar Days following the final day of subscription services.
If Client fails to remove subscription Phone-Tree/IVR content within fifteen (15) calendar days following cancellation, or continues to utilize, broadcast, or host said audio on their phone system without an active subscription, Client agrees to automatically be charged a one-time IP Buyout Fee of $1,500.00 USD per rooftop location.
Upon payment of the $1,500 Buyout Fee, ownership rights to that specific Phone-Tree creative package will transfer to the Client. Company reserves the right to automatically process this fee to the Client's card on file or issue an immediate invoice.
Accuracy of Information: Client is strictly responsible for verifying the legal accuracy of all sales prices, financing terms, APRs, rebate claims, vehicle descriptions, and required legal disclosures provided to Company for script creation.
Indemnification: Client agrees to defend, indemnify, and hold harmless AutoDealerAudio.com LLC, its officers, employees, and voice talent against any claims, fines, regulatory actions, or lawsuits arising from false advertising, trademark violations, or regulatory compliance failures (FTC/state auto board standards) contained in scripts approved by Client.
In no event shall AutoDealerAudio.com LLC be liable to Client for any indirect, incidental, punitive, or consequential damages (including lost profits or revenue) arising out of delay in delivery, service interruption, or phone system incompatibility. Company's total liability for any claim shall not exceed the total amount paid by Client to Company in the two (2) months preceding the claim.
This Agreement shall be governed by and construed in accordance with the laws of the State of Incorporation of AutoDealerAudio.com LLC, without regard to its conflict of laws principles. Any legal action arising from this Agreement shall be brought exclusively in the state or federal courts located in the Company's home jurisdiction.
By clicking "I Agree," submitting payment via Stripe, signing below, or submitting a production intake brief, Client acknowledges that they have read, understood, and agreed to all terms, IP ownership rules, and 30-day cancellation/IVR buyout provisions outlined in this Agreement.